Pre-Order Policy
What is a Pre-Order?
Purchasing a pre-order item means that the item is still in production when you place your order. Whilst most of our items are in stock and ready to ship, it's essential to check if a product is marked as a "pre-order" on the product page or during checkout since delivery times for pre-orders can vary.
What are the Advantages of Buying a Pre-Order Item?
By pre-ordering, you can secure the size or item you want without the risk of it selling out once it becomes available.
Can I Return My Pre-order Order?
Yes, you can. Our standard returns policy applies to all pre-order orders. Please find the return policy here.
How Long Will it Take to Ship My Pre-Order?
Shipping times for pre-orders vary by item. Typically, the estimated wait time is 7 to 10 working days from the item's publication date. Once the items are produced, your order will be dispatched within two days. Please note that if your order includes both in-stock and pre-order items, they will be sent separately meaning you will receive the in-stock items first.
What Happens in Case of a Delay?
Our exclusive collection items require a detailed production process which often involves several steps. Although we strive for accuracy, delays can happen. In the unlikely event of a delay, our Customer Care team will contact you as soon as possible to update you along the way.
Can I Amend My Order?
Yes - you can amend your pre-order order within 3 days of purchasing if the order has not been shipped. After this period, no modifications can be made.