• Products must be returned within 14 days of receiving your order.
• Products must be unworn and in original packaging.
• Earrings cannot be returned for hygiene reasons.
• Jewellery with personalised names cannot be returned, unless faulty, as it has been made especially for you.
• We only offer refunds onto the original payment method used to make the order.
• For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
• Please allow up to 10 days for your refund to be processed from the day we receive your return.

Returning goods bought as special offers

• For combination purchases ("buy one, get one free" or "get the lowest priced item free"), customers need to return any free items or vouchers back for us to process a full refund. 

How to return:

• Please use the returns portal above to register your return.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value. 
• We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

MORE QUESTIONS?

Please contact our support team here - https://muchvjewellery.com/pages/contact-us